It is very hard to select the optimal lubricant because each machine is under different operation condition and environment. This is especially true in the special lubricant market, which cannot be handled with general lubricants, but is also our specialty. Therefore, we establish a system to respond to customers' requests quickly at any time, by having a sales branches and offices in nine major cities from Sapporo to Fukuoka. As the contact point of the overseas market, we provide services for the entire Asian region through our representative office in Shanghai, China.
In order to propose our optimal products and applications in response to it is essential to accumulate product knowledge on a daily basis. Having a large product line, we can also make unlimited suggestions on solutions, so we share customers' use case examples and use them as a database. Furthermore, we foster our sales staff members as “sales engineers” through internal seminars which is established as our training system. Thus continuing ceaseless efforts to attentively respond to diversified needs.